Terms and conditions

Service

CarSalePro matches jobs between clients and independent inspectors. CarSalePro does not produce reports itself and is not a party to the report.

Platform fee

CarSalePro retains a platform fee of 20 percent from each completed job. 80 percent is paid out to the inspector.

Cancellation and refund

The following applies to cancellations:

• Customer, before assignment to an inspector: 100 percent refund
• Customer, after assignment but before the inspection starts: 80 percent refund
• Customer, after the inspection has started: refund only via the dispute procedure
• Inspector cancellations: an inspector who cancels accepted orders more than three times may be removed from dispatch and may incur a penalty, in line with the platform rules

Limitation of liability

The liability of CarSalePro is limited, as far as legally permissible, to three times the report price. Liability for intent, gross negligence, and for damage to life, body, and health remains unaffected.

Relationship with inspectors

Inspectors work independently and are not in an employment relationship with CarSalePro. The payout is compensation, not a salary. CarSalePro does not give instructions on the content of a report.

In line with the EU Platform Work Directive, status, compensation, and contract terms are presented transparently. Bogus self-employment is excluded.

Dispute resolution

Disputes about the conduct of an inspection are handled via the internal dispute procedure. Consumers can also use the EU platform for online dispute resolution.